It’s important to know your retailer and your rights when shopping online. COVID allowed scammers to double down on some of the worst practices letting them prey on consumers during the global pandemic. These bad actors have been taking advantage of online shoppers that had been looking for hard-to-find items like face masks and other personal protective equipment (PPE).<\/p>\n\n\n\n
The Federal Trade Commission filed a complaint against Frank Romero (doing business as Trend Deploy) alleging that they failed to deliver PPE on time, if at all. Additionally, Romero didn\u2019t tell customers about shipping delays, offer refunds or allow customers to cancel orders. Consumers who placed orders thought Romero was selling them N95 masks when in reality, Romero sent them cloth masks that did not have the protective qualities that were advertised.<\/p>\n\n\n\n
Sellers are required to ship your order within the time frame stated in their advertising or within 30 days if a timeframe isn\u2019t stated. If a seller doesn\u2019t ship within the time promised, they have to give you a revised shipping date with the chance to either cancel your order for a full refund or accept the new shipping date.<\/p>\n\n\n\n